The Hanover Insurance Group, Inc.
In their words
“Customer retention remains strong at 84.6% despite the level of pricing increases.”
“The current Personal Lines rate of 2.1% in the third quarter is the low watermark in our rate trajectory.”
“Our retention rates are 83% and rising”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Retention rate (Personal Lines): 84.6% (Q3 2023) — “Customer retention remains strong at 84.6% despite the level of pricing increases.”
Retention rate (Personal Lines): 2.1% (Q3 2021) — “the current Personal Lines rate of 2.1% in the third quarter is the low watermark in our rate trajectory.”
Hanover survey reports that independent insurance agents embracing hybrid work are experiencing higher customer retention.
Platinum is boosting Hanover Group's customer retention rate, improving the percentage of current customers who renew their policies.
Retention rate (Personal Lines): 84.2% (Q3 2017) — “Retention increased 1.1 points to 84.2%”
Retention rate (Personal Lines): 83% (FY2016) — “Our retention rates are 83% and rising”
Retention rate: 87% (Q3 2016) — “we also had a very substantial increase in our retention rate up to 87%”
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.