hanarotelecom inc
hanaro.co.kr ↗In their words
“Average monthly churn rate for the first quarter of 2006 stabilized at around 2.55% compared to the average monthly churn rate of 2.8%”
“We have recently succeeded in reducing our average monthly churn rate of our broadband Internet access subscribers from 2.2% for 2003 to 1.7% for 2004”
“Average monthly churn rate of our broadband Internet access subscribers from 2.2% for 2003 to 1.7% for 2004”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Churn (broadband/overall): 1.8% (FY2005) — “average monthly churn rate increased slightly to 1.8% for 2005 from 1.7% for 2004”
Churn (broadband/overall): 2.55% (Q1 2006) — “average monthly churn rate for the first quarter of 2006 stabilized at around 2.55% compared to the average monthly churn rate of 2.8%”
Churn (Hanaro Telecom broadband Internet monthly): 1.7% (2004) — “We have recently succeeded in reducing our average monthly churn rate of our broadband Internet access subscribers from 2.2% for 2003 to 1.7% for 2004”
Churn (broadband Internet access subscribers): 1.7% (2004) — “average monthly churn rate of our broadband Internet access subscribers from 2.2% for 2003 to 1.7% for 2004”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.