Hanaro Telecom Inc
In their words
“Churn rate decreased significantly over the quarter and stayed at 1.67% on average in the month of September”
“Relatively high monthly average churn rate of 2.9% during the first quarter”
“Our churn rate is around 1% on average. However, in some regions we're looking at about 3%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Churn (Broadband Access Service): 1.67% (3Q03) — “Churn rate decreased significantly over the quarter and stayed at 1.67% on average in the month of September”
Churn: 2.9% (Q1 2003 (monthly)) — “relatively high monthly average churn rate of 2.9% during the first quarter”
Churn: 1% — “Our churn rate is around 1% on average. However, in some regions we're looking at about 3%”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.