NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Payments, wealth & financial services  /  Hamilton Lane Incorporated
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Latest disclosed NPS
no score published
0
NPS entries
0 with a number
100%
NRR
6 Aug 2024
0%
Churn
12 Jun 2017

In their words

“For the past four fiscal years, there has been no turnover in our separate account revenue clients, zero.”
— Erik Hirsch, Vice Chairman, Hamilton Lane Incorporated · Earnings call, Q4 2017 · 12 Jun 2017 · NI-70E6361
“Average net revenue renewal rate on contracts over last four years is above 100%”
— Hamilton Lane Incorporated management · Earnings call, Q1 2025 · 6 Aug 2024 · NI-4823843

NPS disclosures (0)

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No NPS disclosures yet.

Retention disclosures (2)

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6 Aug 2024
NRR100%

Net revenue retention (Technology Solutions): 100% (4-year average) — “average net revenue renewal rate on contracts over last four years is above 100%”

— Hamilton Lane Incorporated management · Earnings call, Q1 2025 · 6 Aug 2024 · NI-4823843
Earnings call, Q1 2025 ↗
12 Jun 2017
Churn0%

Churn (separate account revenue clients): 0% (past four fiscal years) — “For the past four fiscal years, there has been no turnover in our separate account revenue clients, zero.”

— Erik Hirsch, Vice Chairman, Hamilton Lane Incorporated · Earnings call, Q4 2017 · 12 Jun 2017 · NI-70E6361
Earnings call, Q4 2017 ↗

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.