NPS Intelligence (beta)

Hagerty's Bennetts acquisition features an NPS of 65 and is expected to significantly boost UK market presence and triple revenue.

Hagerty Inc reports strong net promoter scores and retention rates, operating from a position of strength.

Of course, now having 100% of your risk, you want to be paying attention to every dollar you spend when it comes to claims while maintaining a very high level of NPS and customer satisfaction and sort of overall claim service rates.

With excellent retention and strong Net Promoter Scores, we are operating from a position of strength as we look to grow our share of the 36 million vehicle target market from just 7% today.

…for providing excellent customer service through our passionate team of member service center professionals, resulting in an NPS of approximately 81 in recent years, an insurance policy retention rate approaching 90%, and a typical policy life…

Hagerty maintains an incredible Net Promoter Score through its membership program and car marketplace offerings.

…years to upgrade our technology infrastructure, ensuring that every new member receives the efficient, personal and seamless experience that has earned Hagerty both its strong Net Promoter Score (82) and a reputation as a leading Managing General Agent.

…% (0.3) % N/M Vehicles in Force 2,664,611 2,576,700 87,911 3.4 % HDC Paid Member Count 907,963 875,822 32,141 3.7 % Net Promoter Score (NPS) 82 82 — — % N/M = Not meaningful Non-GAAP Financial Measures Adjusted EBITDA We define Adjusted EBITDA as…

Hagerty benefits from a strong Net Promoter Score of 82 reflecting customer loyalty for cross-sell and upsell opportunities.

…89.0 % — % — % Vehicles in Force 2,609,209 2,576,700 32,509 1.3 % HDC Paid Member Count 889,390 875,822 13,568 1.5 % Net Promoter Score (NPS) 82 82 — — % Non-GAAP Financial Measures Adjusted EBITDA We define Adjusted EBITDA as consolidated Net income,…

…2,576,700 HDC Paid Member Count2 767,872 791,895 806,832 815,007 815,007 830,839 853,564 867,596 875,822 875,822 Net Promoter Score2 83 83 83 82 82 82 82 82 82 82 $ IN MILLIONS 89 94 107 112 117 127 140 147 152 158 166 168 Q1 2022 Q2 2022 Q3 2022…

…Retention (6) 88.8 % 88.7 % Vehicles in Force (7) 2,553,589 2,378,883 HDC Paid Member Count (8) 867,596 815,007 Net Promoter Score (9) 82 82 (1) Total Written Premium is the total amount of insurance premium written by our MGA subsidiaries on…

…profit growth including high-growth, distribution business and evolution in our control over underwriting profits, a membership offering that drives engagement and retention with excellent Net Promoter Scores and a growing marketplace that is fast…

…Retention (6) 88.7 % 88.7 % Vehicles in Force (7) 2,510,566 2,378,883 HDC Paid Member Count (8) 853,564 815,007 Net Promoter Score (9) 82 82 (1) Total Written Premium is the total amount of insurance premium written by our MGA subsidiaries on…

…built a strong reputation for providing excellent customer service through our passionate member service center, resulting in a Net Promoter Score of at least 82 in recent years, an insurance policy retention rate close to 90%, and a typical policy…

Membership supports the profitability of our insurance business through excellent retention and Net Promoter Scores from happy members. We are investing significant resources to build Hagerty Marketplace into the trusted and preferred platform in this…

Delivered Policies in Force Retention of 88.7% and achieved insurance Net Promoter Score of 82 • Reaffirmed 2024 Outlook for 15-17% Total Revenue growth, 116-148% Net Income growth and 41-53% Adjusted EBITDA growth TRAVERSE CITY, Mich., May 7, 2024…

…2,378,883 HDC Paid Member Count2 727,010 742,825 749,740 752,754 752,754 767,872 791,895 806,832 815,007 815,007 Net Promoter Score2 82 82 82 83 83 83 83 83 82 82 1Hagerty’s full year 2022 loss ratio of 45.3% includes the $10.0 million impact from…

…Retention (6) 88.2 % 88.0 % Vehicles in Force (7) 2,356,603 2,234,461 HDC Paid Member Count (8) 806,832 752,754 Net Promoter Score (NPS) (9) 83 83 (1) Total Written Premium is the total amount of insurance premium written by our MGA affiliates on…

Hagerty has consistently delivered exceptional service with Net Promoter Scores of over 80 in Canada.

…Retention (6) 88.0 % 88.0 % Vehicles in Force (7) 2,319,953 2,234,461 HDC Paid Member Count (8) 791,895 752,754 Net Promoter Score (NPS) (9) 83 83 (1) Total Written Premium is the total amount of insurance premium written by our MGA affiliates on…

And so this was a profitable company to the tune of kind of high single, low double-digit profit margins 8, 9, 10 years ago and was still in the 80s from an NPS perspective.

…Retention (6) 87.9 % 88.0 % Vehicles in Force (7) 2,275,387 2,234,461 HDC Paid Member Count (8) 767,872 752,754 Net Promoter Score (NPS) (9) 83 83 (1) Total Written Premium is the total amount of insurance premium written by our MGA affiliates on…

Hagerty consistently earns strong net promoter scores by serving auto enthusiasts.

…Total Revenue (thousands) $129,200 $167,409 $168,086 $154,384 $619,079 $167,811 $206,017 $216,757 $197,003 $787,588 Net Promoter Score2 82 81 81 82 82 82 82 82 83 83 Operating Income (Loss) (thousands) $(5,096) $14,274 $1,758 $(21,006) $(10,070)…

Because of them, our Net Promoter Score increased to a robust 83, double the industry average and proof that we are delivering every day on our promise to provide the very best member experience and a superior value proposition.

Everything we do is done to make it easier for auto enthusiasts to enjoy their special vehicles, offering the products and services that improve their experience, resulting in high retention and an excellent Net Promoter Score.

…Policies in Force 1,310,646 1,247,056 Policies in Force Retention 88.0% 89.1% HDC Paid Member Count 749,740 718,583 Net Promoter Score (NPS) 82.0 82.0 New Business Count New Business Count represents the number of new insurance policies issued during…

And we – you know just were an 80 plus Net Promoter Score company State Firms is very proud of the way they serve as customers. So we just want to make sure it’s really, really right as we turn things on.

…41.2% Revenue per Paid Member $136 $158 $247 $292 Total Revenue $167,409,450 $206,016,551 $296,609,214 $373,828,194 Net Promoter Score 81 82 81 82 Operating Income (Loss) $14,273,580 $2,386,943 $9,177,879 ($10,616,987) Contribution Margin* $53,465,895…

…Policies in Force 1,292,138 1,247,056 Policies in Force Retention 88.2% 89.1% HDC Paid Member Count 742,825 718,583 Net Promoter Score (NPS) 82.0 82.0 New Business Count New Business Count represents the number of new insurance policies issued during…

…Retention (end of period) 88.9% 90.0% Loss Ratio 41.4% 41.4% HDC Paid Member Count (end of period) 727,010 666,609 Net Promoter Score (NPS) 82.0 82.0 Net Income (Loss) ( in thousands ) $15,866 $(6,851) Adjusted EBITDA ( in thousands ) $(5,959) $1,039…

The main reasons for not launching these earlier were really about wanting to be very sensitive to the persistence of our members to maintain a very high Net Promoter Score, and to make sure that we could add more value.

…media brand to go public » Grew our global membership family to 2.4 million, including 1.2 million paid members » Maintained a Net Promoter Score of 82 » Acquired McCalls Motorworks, The Amelia, The Detroit Concours d’Elegance and California Mille »…

…nine of the 10 largest U.S. auto insurance companies (as ranked by S&P Global Market intelligence based upon 2020 direct premiums written), and an exceptional 82 Net Promoter Score (“NPS”), which is approximately twice the insurance industry average.

…to annual and quarterly business plans including, but not limited to, the formulation of key initiatives and milestones to ensure annual business plans meet company targets of revenue growth, net promoter score, retention, loss ratio, and EBffDA •

…nine of the 10 largest U.S. auto insurance companies (as ranked by S&P Global Market intelligence based upon 2020 direct insurance premiums written), and an exceptional 84 Net Promoter Score (“NPS”), which is approximately twice the industry average.

Aldel Financial maintains an industry-leading NPS of 84 with partnerships among top 10 U.S. automotive insurers.

Hagerty announced an industry-leading NPS of 84 and partnerships with nine of the top 10 U.S. automotive insurers in merger announcement.

…is a leading specialty insurance provider for classic and enthusiast vehicles -- with more than 2 million vehicles insured globally, an industry-leading 84 Net Promoter Score (NPS) and partnerships with nine of the top 10 U.S. automotive insurers.

Hagerty reported Policies in Force Retention of 88.2% as of June 30, 2026.

Retention rate (insurance members): 89% (Q1 2026) — “our retention rate remained steady at an industry-leading 89%”

Retention rate: 88% (Q4 2022) — “policy retention of 88%”

Retention rate: 88% (Q2 2022) — “policy in force retention of 88%”

Retention rate: 89% (FY 2021) — “policy retention above 89%”

Hagerty maintains a 90 percent customer retention rate as disclosed in its $3B merger investor presentation.

Hagerty disclosed strong customer retention at 90% in merger announcement.