Guidewire Software, Inc.
guidewire.com ↗In their words
“On a trailing 12-month basis, InsuranceSuite ARR retention, including all downsell activity was over 99%”
“Gross ARR retention rates of over 99% for our InsuranceSuite and InsuranceNow customers”
“3% ARR attrition is how we always think about modeling our business”
NPS disclosures (2)
Net Promoter Score (NPS)/Environmental, Social and Governance (ESG) Performance (the goal of this metric is to enhance efforts to achieve NPS and ESG goals).
Net Promoter Score (NPS)/Environmental, Social and Governance (ESG) Performance (the goal of this metric is to enhance efforts to achieve NPS and ESG goals).
Retention disclosures (4)
Guidewire's shift to cloud is supporting a longer growth runway with elevated net revenue retention.
Retention rate: 99% (trailing 12-month) — “On a trailing 12-month basis, InsuranceSuite ARR retention, including all downsell activity was over 99%”
Gross revenue retention (InsuranceSuite and InsuranceNow): 99% (Q2 2026) — “gross ARR retention rates of over 99% for our InsuranceSuite and InsuranceNow customers”
Churn: 3% (FY2023) — “3% ARR attrition is how we always think about modeling our business”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.