GTT Communications, Inc.
In their words
“Annual Surveys / NPS • Customer Advisory Board program (CAB) •”
NPS disclosures (1)
Annual Surveys / NPS • Customer Advisory Board program (CAB) •
Retention disclosures (3)
Churn: 2.25% — “Historical Churn-rate of 2.0-2.5% – Contract diversity with 68% US, 32% Europe over 1000+ clients”
Churn: 2.25% (historical) — “2.0-2.5% Historical Churn Rate”
Churn: 1.5% (YTD 2009) — “Churn Rate Historical 1.5-2.0%”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.