Grupo Iusacell SA de CV
In their words
“Blended churn improved from the 4.4% registered in the third quarter of 2001, turnover among low usage prepaid subscribers increased the third quarter 2002 blended churn rate to 3.7% from the 3.0% reported in the second quarter”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Churn (overall): 4.3% (FY2004) — “our overall average monthly churn for the year decreased to 4.3% in 2004 from 6.3% in 2003”
Churn (postpaid): 2.76% (FY2004) — “Postpaid subscriber churn decreased from an average monthly level of 3.3% in 2003 to 2.8% in 2004”
Churn (blended): 6.3% (FY2003) — “our overall average monthly churn for the year increased to 6.3% in 2003 from 3.4% in 2002.”
Churn (postpaid): 3.3% (FY2003) — “Average monthly postpaid churn for 2003 was 3.3%.”
Churn (postpaid): 3.55% (FY2002) — “Average monthly postpaid churn … ”
Churn (blended): 3.7% (Q3 2002) — “blended churn improved from the 4.4% registered in the third quarter of 2001, turnover among low usage prepaid subscribers increased the third quarter 2002 blended churn rate to 3.7% from the 3.0% reported in the second quarter”
Churn (postpaid): 3.76% (FY2001) — “Average monthly postpaid churn( … ”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.