GRUPO FINANCIERO GALICIA SA
In their words
“Regarding customer positioning -which is measured through the Net Promoter Score (“NPS”) methodology- Banco Galicia achieved a high percentage (48%) for 20202 (its second year of measurement).”
“This differentiating service enabled the Bank to mai ntain its leadership in the Net Promoter Score (“NPS”) at a 30% and to continue to grow in terms of number of new customers by 4%.”
“For the year ended December 31, 2018, the Bank improved its NPS score by 4% to 26% as compared to the year ended December 31, 2017 and personal banking was ranked second among financial institutions in Argentina.”
Disclosed NPS over time
Every Net Promoter Score GRUPO FINANCIERO GALICIA SA has published, by date.
NPS disclosures (8)
In 2022, Naranja X made improvements with an impact on the experience of our merchants in relation to the main reasons for detraction from our NPS, to guarantee the correct functioning of the product, focusing on the transaction acceptance rate and the…
In respect of the Net Promoter Score (“NPS”) measurement system, Banco Galicia’s scores increased by 20% and 40% on a year-on-year basis in the SME and NyP categories, respectively.
Regarding customer positioning -which is measured through the Net Promoter Score (“NPS”) methodology- Banco Galicia achieved a high percentage (48%) for 20202 (its second year of measurement).
This differentiating service enabled the Bank to mai ntain its leadership in the Net Promoter Score (“NPS”) at a 30% and to continue to grow in terms of number of new customers by 4%.
For the year ended December 31, 2018, the Bank improved its NPS score by 4% to 26% as compared to the year ended December 31, 2017 and personal banking was ranked second among financial institutions in Argentina.
As of December 31 2017, the Bank ranked first among financial institutions in Argentina based on the NPS results at such time, with an increase of 12 points as compared to the NPS results for the year ended December 31, 2016.
Using the Net Promoter Score (“NPS”) measurement system, Banco Galicia was ranked first in Micro-and Small-sized Companies, with an 18% and a 14% NPS Index, respectively.
…the customer experience, designing and managing a system of solid and comprehensive continuous improvement, leading the learning cycle for sharing best practices and supporting the continuous improvement cycle methodologies NPS, LEAN and Innovation.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.