Grupo Aval Acciones Y Valores S.A.
In their words
“The consistent improvement in NPS results reflects our strong commitment to enhancing customer journey. As part of this effort, we have implemented a comprehensive loyalty program that includes on Aval experiences, which provide customers with…”
“On customer experience, the Bank achieved a Net Promoter Score (NPS) of 64% and improved three positions in the Financial Superintendence’s PQRS (customer requests, complaints, claims and suggestions) ranking, positioning itself as Grupo Aval’s…”
“On the other hand, the Net Promoter Score (NPS) was 67%, a result higher than the average for the financial sector with a growth of 19.7 percentage points vs. the NPS obtained the previous year.”
Disclosed NPS over time
Every Net Promoter Score Grupo Aval Acciones Y Valores S.A. has published, by date.
NPS disclosures (4)
On customer experience, the Bank achieved a Net Promoter Score (NPS) of 64% and improved three positions in the Financial Superintendence’s PQRS (customer requests, complaints, claims and suggestions) ranking, positioning itself as Grupo Aval’s…
Likewise, it strengthened its phygital model, achieving a 4.4-point increase in its NPS and a 449% growth in digital transactions. Thanks to this boost and the 26% increase in deposits from individuals, it received a nomination for the Portfolio Award…
The consistent improvement in NPS results reflects our strong commitment to enhancing customer journey. As part of this effort, we have implemented a comprehensive loyalty program that includes on Aval experiences, which provide customers with…
On the other hand, the Net Promoter Score (NPS) was 67%, a result higher than the average for the financial sector with a growth of 19.7 percentage points vs. the NPS obtained the previous year.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.