Groupon, Inc.
groupon.com ↗In their words
“A year ago, it was common for customers to wait 10 minutes for us to answer the phone or respond to a chat. Now we are responding to customers 83% faster and in line with industry standards, while still delivering category leading customer satisfaction ratings and a Net Promoter Score of 72, in line with the world's best brands.”
“That means faster service and more satisfied customers. On that front, we continue to see strong satisfaction scores both from our internal metrics and external benchmarks like our Net Promoter Score, which at 73 remains significantly ahead of industry averages for retail, media and technology companies.”
Disclosed NPS over time
Every Net Promoter Score Groupon, Inc. has published, by date.
NPS disclosures (2)
A year ago, it was common for customers to wait 10 minutes for us to answer the phone or respond to a chat. Now we are responding to customers 83% faster and in line with industry standards, while still delivering category leading customer satisfaction ratings and a Net Promoter Score of 72, in line with the world's best brands.
That means faster service and more satisfied customers. On that front, we continue to see strong satisfaction scores both from our internal metrics and external benchmarks like our Net Promoter Score, which at 73 remains significantly ahead of industry averages for retail, media and technology companies.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.