Gridsum Holding Inc.
gridsum.com ↗In their words
“Annual revenue churn rate for a subject year is the aggregate revenues generated by churned regular customers in a fiscal year divided by total revenues from all customers in the same year.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Net revenue retention: 138% (FY2015) — “We enjoy high customer loyalty and revenue retention, with 168%, 116% and 138% revenue retention rates in 2013, 2014 and 2015, respectively.”
Churn (Regular customers): 4.3% (FY2014) — “Annual revenue churn rate for a subject year is the aggregate revenues generated by churned regular customers in a fiscal year divided by total revenues from all customers in the same year.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.