Global-E Online Ltd.
global-e.com ↗In their words
“Annual NDR rate of 122% and GDR rate of 96%”
“Annual NDR rate of 122% and GDR rate of 96%”
“Our existing merchant base continued to stay and to grow with us as reflected in our annual NDR rate of 127%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (29)
Net revenue retention (Merchants): 122% (FY2025) — “Our Net Dollar Retention Rate for the years ended December 31, 2024, and 2025 was 119% and 122%, respectively.”
Gross revenue retention (Merchants): 96% (FY2025) — “This is evidenced by our Gross Dollar Retention Rate, which was 96% in 2025, and our Net Dollar Retention Rate, which was 122% during the same period.”
Net revenue retention: 122% (FY2025) — “annual NDR rate of 122% and GDR rate of 96%”
Gross revenue retention: 96% (FY2025) — “annual NDR rate of 122% and GDR rate of 96%”
Net revenue retention (merchants): 119% (FY2024) — “Our Net Dollar Retention Rate for the years ended December 31, 2023, and 2024 was 127% and 119%, respectively.”
Gross revenue retention (merchants): 93.5% (FY2024) — “Our Gross Dollar Retention Rate was 93.5% in 2024.”
Net revenue retention: 119% (FY2024) — “annual NDR rate of 119% and GDR rate of 93.5%”
Gross revenue retention: 93.5% (FY2024) — “annual NDR rate of 119% and GDR rate of 93.5%”
Net revenue retention: 127% (FY2023) — “Net Dollar Retention Rate, which was 127% during the same period”
Gross revenue retention: 97% (FY2023) — “Gross Dollar Retention Rate, which was over 97% in 2023”
Net revenue retention: 127% (FY2023) — “our existing merchant base continued to stay and to grow with us as reflected in our annual NDR rate of 127%”
Gross revenue retention: 97% (FY2023) — “GDR rate of over 97%”
Net revenue retention (Global-E core clients): 130% (FY2023) — “GLBE clients trading at, I would say, our historical levels of over 130% NDR”
Net revenue retention: 130% (FY2022) — “our Net Dollar Retention Rate was 130% in 2022”
Gross revenue retention: 98% (FY2022) — “our Gross Dollar Retention Rate continued to track at over 98% in 2022”
Net revenue retention: 130% (FY2022) — “our existing merchant base continued to stay and to grow with us, as reflected in our annual NDR rate of 130%”
Gross revenue retention: 98% (FY2022) — “GDR rate of over 98%”
Net revenue retention: 130% (FY2022) — “we still see a very healthy trend, in line with our, I would say, historic numbers and historic averages and also with our long-term target, above the 130% on net dollar retention”
Churn (GDR-based): 2% — “gross dollar retention, we do see, I would say, a same trend, as we've seen before, which is considerably sub-2% in terms of churn”
Net revenue retention: 152% (FY2021) — “In 2021 our Gross Dollar Retention rate continued to track at over 98% and our Net Dollar Retention Rate was 152%”
Gross revenue retention: 98% (FY2021) — “In 2021 our Gross Dollar Retention rate continued to track at over 98%”
Net revenue retention (existing merchant base): 152% (FY2021) — “our existing merchant base continued to stay and grow with us as reflected in our annual NDR rate of 152%”
Gross revenue retention: 98% (FY2021) — “GDR rate of over 98%”
Churn: 2% (multiple years) — “churn rates remain sub 2% consistently over quite a few years now”
Net revenue retention: 140% (historical) — “historically, on the one hand huge NDR with over 140% quite stable that supported our growth with existing merchants”
Net revenue retention: 172% (FY2020) — “Net Dollar Retention Rate of 134% and 172% in the years ended December 31, 2019 and 2020, respectively”
Gross revenue retention: 98% (FY2020) — “Gross Dollar Retention Rate, which has consistently been over 98% since 2018”
Net revenue retention (Merchants): 172% (FY2020) — “Net Dollar Retention Rate of 134% and 172% in the years ended December 31, 2019 and 2020, respectively”
Gross revenue retention (Merchants): 98% (FY2020) — “Gross Dollar Retention Rate has consistently been over 98% since 2018”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.