Glassbox
In their words
“Glassbox reports significant improvement in customer retention rates, achieving 91% net retention rate for large enterprise customers.”
“Glassbox executive discusses optimizing customer journey to increase user satisfaction and retention.”
“Frost & Sullivan recognizes Glassbox's Digital Behavioral Analytics for leading to improved customer retention and customer base expansion.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Glassbox reports significant improvement in customer retention rates, achieving 91% net retention rate for large enterprise customers.
Glassbox executive discusses optimizing customer journey to increase user satisfaction and retention.
Frost & Sullivan recognizes Glassbox's Digital Behavioral Analytics for leading to improved customer retention and customer base expansion.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.