Giga Information Group Inc
In their words
“Giga reported that its client retention rate was 70% at the end of the third quarter of 2002. This compares to 79% for the second quarter of 2002”
“Giga reported that its client retention rate was 79%. Although this is the same as the client retention rate posted in the same quarter of last year, it is up on a sequential basis compared to the 77% client retention rate for the first quarter of 2002.”
“Our client retention rate was 77% in the first quarter of 2002 compared to 86% in the same quarter of last year”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Retention rate: 70% (Q3 2002) — “Giga reported that its client retention rate was 70% at the end of the third quarter of 2002. This compares to 79% for the second quarter of 2002”
Retention rate: 79% (Q2 2002) — “Giga reported that its client retention rate was 79%. Although this is the same as the client retention rate posted in the same quarter of last year, it is up on a sequential basis compared to the 77% client retention rate for the first quarter of 2002.”
Retention rate: 77% (Q1 2002) — “Our client retention rate was 77% in the first quarter of 2002 compared to 86% in the same quarter of last year”
Retention rate: 83% (Q4 2001) — “Giga achieved a client retention rate of 83% compared to 85% in the final quarter of last year.”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.