Genesys
genesys.com ↗In their words
“Genesys Cloud's net revenue retention exceeded 120%, reflecting continued expansion within its customer base as enterprise AI adoption accelerates.”
“Genesys Cloud net revenue retention (NRR) exceeded 120% for the last 12 fiscal quarters, demonstrating customer expansion.”
“Genesys announces greater than 95% customer retention as a strong on-premises solutions provider amid cloud adoption growth.”
NPS disclosures (2)
Genesys customers reported improved satisfaction and Net Promoter Score gains of more than 70 points with Agentic Virtual Agent deployments.
Genesys Cloud AI delivered a 63% boost in customer effort score and 5% rise in satisfaction.
Retention disclosures (7)
Genesys announced strong Q2 FY2027 momentum with focus on Genesys Cloud net revenue retention metric.
Genesys Cloud ARR reached $2.8 billion with net revenue retention rate above 120%, indicating clients are expanding usage and purchasing additional products.
Genesys Cloud's net revenue retention exceeded 120%, reflecting continued expansion within its customer base as enterprise AI adoption accelerates.
Genesys CEO discusses how empathetic AI can improve customer retention and create upselling opportunities.
Genesys Cloud net revenue retention (NRR) exceeded 120% for the last 12 fiscal quarters, demonstrating customer expansion.
Genesys announces partnership with Adobe to improve customer engagement and retention.
Genesys announces greater than 95% customer retention as a strong on-premises solutions provider amid cloud adoption growth.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.