Gainsight
gainsight.com ↗In their words
“Gainsight reported net revenue retention of 113% as part of its Agentforce integration announcement.”
“Gainsight reports 112% net revenue retention annually through investment in customer success.”
“Gainsight reports increasing new customers' Net Promoter Score to 85 within 10 weeks on average.”
NPS disclosures (3)
Gainsight was named a Leader in the 2024 Gartner Magic Quadrant and provides Net Promoter Score survey and customer interaction analysis tools.
Gainsight reports increasing new customers' Net Promoter Score to 85 within 10 weeks on average.
Gainsight reports increasing new customers' Net Promoter Score as part of record-breaking year surpassing $100M ARR.
Retention disclosures (17)
Gainsight announced new headless agentic integrations with Salesforce Agentforce to help customer retention teams act on customer intelligence.
Gainsight reported net revenue retention of 113% as part of its Agentforce integration announcement.
Gainsight announces executive appointments to expand AI-native services for customer retention and success.
Gainsight launches the Agentic Stack for Customer Retention to help customer-facing leaders drive higher retention with agentic AI.
Glean and Gainsight partner to leverage Gainsight's retention-as-a-service platform for customer-facing teams.
Gainsight opens its platform with MCP integration, enabling customer success and revenue teams to build agentic customer retention workflows using AI tools like Claude and ChatGPT.
Gainsight focuses on maximizing net dollar retention with its expanded suite of tools for over 1,000 customers.
Gainsight launches Atlas, a new generation of AI agents designed to help customer-centric companies improve retention and drive growth.
Gainsight and SAP announced a strategic partnership to increase customer retention and revenue growth.
Gainsight and SAP form strategic partnership integrating AI-powered customer success platform to increase retention and revenue growth for SAP customers.
Gainsight reports 112% net revenue retention annually through investment in customer success.
Gainsight and Productboard partnership aims to improve net revenue retention and product adoption for customer success teams.
Gainsight launches platform updates to drive growth through net revenue retention and product adoption.
Gainsight unveiled Horizon AI to power smarter customer success actions and drive higher net revenue retention.
Gainsight CEO Nick Mehta and former COO Allison Pickens publish book on customer retention and the importance of minimizing churn across the entire company.
Gainsight launched Gainsight PX, a product experience platform designed to help subscription businesses maximize customer retention through customer success management.
Gainsight acquires Aptrinsic to enable product growth and drive customer retention and expansion for subscription businesses.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.