Fusion Telecommunications International Inc
In their words
“A low churn rate of approximately 0.5% per month”
“Ended the year with over 11,000 customers, an ARPU of $500, and a churn rate of 1.1%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Churn (Fidelity customer base (acquisition target)): 0.5% (monthly) — “a low churn rate of approximately 0.5% per month”
Churn: 1.1% (FY2014) — “Ended the year with over 11,000 customers, an ARPU of $500, and a churn rate of 1.1%”
Churn: 1.1% (FY 2013) — “Churn rate at year end 2013 was 1.1%.”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.