ForgeRock
In their words
“Our net retention rate increased in Q4 to 113%”
“ForgeRock Identity Platform helps leading brands improve customer retention.”
“Customer renewals, customer retention rates from an acquired company, subsidiary, business unit or division, customer success (including by any customer success metric such as NPS), earnings (which may include earnings before interest and taxes,…”
NPS disclosures (2)
…customer renewals, customer retention rates from an acquired company, subsidiary, business unit or division, customer success (including by any customer success metric such as NPS), earnings (which may include earnings before interest and taxes,…
…company, subsidiary, business unit or division, customer success (including by any customer 2 success metric such as NPS), earnings (which may include earnings before interest and taxes, earnings before taxes, and net taxes), earnings per share,…
Retention disclosures (8)
Net revenue retention: 112% (Q2 2023 (three months ended Jun 30, 2023)) — “Our Net Retention Rate for the three months ended June 30, 2023 was 112%.”
Net revenue retention: 111% (Q1 2023 (three months ended Mar 31, 2023)) — “Our Net Retention Rate for the three months ended March 31, 2023 was 111%.”
Net revenue retention: 113% (Q4 2022) — “Our net retention rate increased in Q4 to 113%”
ForgeRock Identity Platform helps leading brands improve customer retention.
Net revenue retention: 111% (Q1 2022) — “Our Net Retention Rate as of March 31, 2022 was 111%.”
Net revenue retention: 112% (Q4 2021 (Dec 31, 2021)) — “As of December 31, 2021 and 2020: Dollar-Based Net Retention Rate 112% and 115%, respectively, Change (3)%”
Net revenue retention: 112% (three months ended September 30, 2021) — “Dollar-Based Net Retention Rate 112 % ... 2020 ... 114 % ... (2) %”
Net revenue retention: 113% (June 30, 2021) — “Dollar-Based Net Retention Rate... As of June … ”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.