Flipkart
flipkart.com ↗In their words
“Flipkart's seller NPS increased to 70 from 45 since March 2017, a 25-point improvement attributed to policy changes and initiatives.”
“Flipkart set a goal to achieve a net promoter score of 55 by September as part of strategic objectives.”
“Flipkart CEO cited the platform's highest-ever seller Net Promoter Score as evidence of record seller confidence.”
Disclosed NPS over time
Every Net Promoter Score Flipkart has published, by date.
NPS disclosures (11)
Flipkart CEO cited the platform's highest-ever seller Net Promoter Score as evidence of record seller confidence.
Flipkart maintains focus on Net Promoter Score and customer satisfaction metrics to sustain competitive advantage.
Flipkart maintains a healthy competitive lead in Net Promoter Score.
Flipkart co-founder indicated NPS has become the firm's most important metric for measuring customer satisfaction and loyalty.
Flipkart's seller NPS increased to 70 from 45 since March 2017, a 25-point improvement attributed to policy changes and initiatives.
Flipkart states seller NPS was at an all-time low before multiple initiatives were undertaken to improve the metric.
Flipkart crowdsources quality function to college students to improve its Net Promoter Score among youth audiences.
Flipkart's NPS grew 14% over the last 12 months while customer pain reduced 25%.
Flipkart set a goal to achieve a net promoter score of 55 by September as part of strategic objectives.
Flipkart shifts focus from merchandise value metrics to Net Promoter Score to measure customer service improvement.
Flipkart is focusing on net promoter score and customer satisfaction as key metrics across the organisation.
Retention disclosures (4)
Flipkart's strategy for customer retention focuses on offering best experience by capturing customer intent.
Flipkart projected for 50% GMV growth to $23 billion; expanded categories lead to better customer retention.
Flipkart rolling out payment services programme designed to increase customer retention.
Flipkart unveiled a loyalty programme to counter Amazon Prime and improve customer retention.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.