First Republic Bank
firstrepublic.com ↗In their words
“First Republic Bank achieved a net promoter score of 80 in 2022, described as very high for any industry.”
“First Republic has a Net Promoter Score of 73, double the U.S. banking average, demonstrating superior customer service.”
“First Republic Bank derives 88% of loan originations from existing customers and client referrals, demonstrating strong customer retention.”
Disclosed NPS over time
Every Net Promoter Score First Republic Bank has published, by date.
NPS disclosures (8)
First Republic Bank achieves rare high Net Promoter Score, maxing out the NPS scale at 100.
First Republic reported its 2022 Net Promoter Score was the highest ever in a January earnings call.
First Republic Bank achieved a net promoter score of 80 in 2022, described as very high for any industry.
First Republic Bank achieved its highest Net Promoter Score ever in 2022.
First Republic Bank is noted for superior customer service metrics, including strong Net Promoter Scores.
First Republic has a Net Promoter Score of 73, double the U.S. banking average, demonstrating superior customer service.
First Republic Bank reported strong client satisfaction reflected in its 2018 Net Promoter Score.
First Republic Bank's 2017 Net Promoter Score reached 75, a rise of 3 points from 2016.
Retention disclosures (1)
First Republic Bank derives 88% of loan originations from existing customers and client referrals, demonstrating strong customer retention.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.