Firefly
firefly.com ↗In their words
“Firefly ranked second in the industry with an NPS of 79.7, significantly ahead of the industry average of 60.9.”
“Firefly's Net Promoter Score increased from -39 in August 2024, reflecting customer experience improvements.”
NPS disclosures (2)
Firefly's Net Promoter Score increased from -39 in August 2024, reflecting customer experience improvements.
Firefly ranked second in the industry with an NPS of 79.7, significantly ahead of the industry average of 60.9.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.