Find SVP Inc
In their words
“They have a very, very high client retention rate, somewhere in the neighborhood of 85 to 90%.”
“Increase in client retention from 66% at the beginning of the year to over 75% by the end of year”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Retention rate (Teltech): 85% (FY2003) — “they have a very, very high client retention rate, somewhere in the neighborhood of 85 to 90%.”
Retention rate (FIND/SVP): 75% (FY2003) — “increase in client retention from 66% at the beginning of the year to over 75% by the end of year”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.