FCMB Group
fcmb.com ↗In their words
“FCMB's Net Promoter Score stood at 74 in August 2025, ahead of the industry average; NPS for digital banking rose from 71 to 75.”
“FCMB's customer-first strategy contributed to an impressive 65 percent Net Promoter Score, surpassing the industry benchmark of 47 percent.”
“FCMB celebrates Customers' Service Week with favourable Net Promoter Score of 55 per cent and prompt issue resolution.”
Disclosed NPS over time
Every Net Promoter Score FCMB Group has published, by date.
NPS disclosures (8)
FCMB's Net Promoter Score stood at 74 in August 2025, ahead of the industry average; NPS for digital banking rose from 71 to 75.
FCMB reported significant improvements in its Net Promoter Score, a key measure of customer satisfaction.
FCMB's customer-first strategy contributed to an impressive 65 percent Net Promoter Score, surpassing the industry benchmark of 47 percent.
FCMB's digital banking Net Promoter Score rose from 44% in January 2024, surpassing the industry benchmark.
FCMB celebrates Customers' Service Week with favourable Net Promoter Score of 55 per cent and prompt issue resolution.
FCMB shareholders approved dividend payment with overall customer satisfaction showing positive trends, including NPS of 31 in Banking.
FCMB disclosed a net promoter score of 31 in Banking and 23 in Asset Management, showing positive customer satisfaction trends.
FCMB Group records N188bn revenue with positive customer satisfaction trends; net promoter score of 31 in banking and 23 in asset management.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.