F5 Networks
f5.com ↗In their words
“Net revenue retention rate is still north of that 120%”
“During Q2, we achieved a 100% renewal rates on the long-term subscription agreements that expired”
“F5 identified Net Promoter Score as one of three key customer experience metrics to focus on during pandemic.”
NPS disclosures (1)
F5 identified Net Promoter Score as one of three key customer experience metrics to focus on during pandemic.
Retention disclosures (2)
Net revenue retention (software and SaaS managed services): 120% (FY 2023) — “net revenue retention rate is still north of that 120%”
Retention rate (long-term subscription agreements): 100% (Q2 2021) — “During Q2, we achieved a 100% renewal rates on the long-term subscription agreements that expired”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.