EverCommerce
evercommerce.com ↗In their words
“Multi-solution customers continuing to generate NRR above 100%”
“Customers that purchase and utilize more than one solution are naturally some of our most profitable and stickiest customers with an NRR of greater than 100%.”
“Our annualized net revenue retention, or NRR, for our core software and payment solutions remained above 100%”
NPS disclosures (1)
EverCommerce reported very high gross provider retention and patient Net Promoter Score in Q1 2026.
Retention disclosures (36)
EverCommerce insiders cashed out as analysts adjusted targets based on net revenue retention metrics.
EverCommerce reports Net Revenue Retention of 94% in Q2 2026, impacted by declining third-party partner revenue.
Net revenue retention: 94% (Q2 2026) — “Maintained annualized net revenue retention rate of approximately 94% and 97% for quarters ended June 30, 2026 and 2025”
EverCommerce reports trailing 12-month net revenue retention of 95%, with multi-solution customers generating NRR above 100%.
EverCommerce reported 95% net revenue retention over the trailing 12 months, with multi-solution customers generating NRR above 100%.
Net revenue retention: 95% (Q1 2026) — “Maintained annualized net revenue retention rate of approximately 95% and 97% for quarters ended March 31, 2026 and 2025”
Net revenue retention: 96% (Q4 2025) — “We maintained an annualized net revenue retention rate of approximately 96%, 91% and 93% for the quarters ended December … and 2023, respectively.”
Net revenue retention (multi-solution customers): 100% (TTM) — “multi-solution customers continuing to generate NRR above 100%”
Net revenue retention (multi-solution customers): 100% (TTM) — “Customers that purchase and utilize more than one solution are naturally some of our most profitable and stickiest customers with an NRR of greater than 100%.”
Net revenue retention (continuing operations): 97% (Q2 2025) — “we maintained an annualized net revenue retention rate from continuing operations of approximately 97% for both the quarters ended June 30, 2025 and 2024”
Net revenue retention: 97% (Q1 2025) — “We maintained an annualized net revenue retention rate from continuing operations of approximately 97% and 99% for the quarters ended March 31, 2025 and 2024, respectively.”
Net revenue retention (core software and payments solutions): 96% (Q4 2024) — “our annualized net revenue retention rate for our core software and payments solutions was approximately 96% and 98% for the quarters ended December 31, 2024 and 2023, respectively”
Net revenue retention (overall): 91% (Q4 2024) — “we maintained an annualized net revenue retention rate of approximately 91% and 93% for the quarters ended December 31, 2024 and 2023, respectively”
Net revenue retention (core software and payments solutions): 96% (Q3 2024) — “Excluding our marketing technology solutions, our annualized net revenue retention rate for our core software and payments solutions was approximately 96% and 100% for the quarters ended September 30, 2024 and 2023, respectively.”
Net revenue retention: 91% (Q3 2024) — “we maintained an annualized net revenue retention rate of approximately 91% and 97% for the quarters ended September 30, 2024 and 2023, respectively.”
Net revenue retention (core software and payments solutions): 97% (Q2 2024) — “Excluding our marketing technology solutions, our annualized net revenue retention rate for our core software and payments solutions was approximately 97% and 100% for the quarters ended June 30, 2024 and 2023, respectively.”
Net revenue retention: 92% (Q2 2024) — “we maintained an annualized net revenue retention rate of approximately 92% and 98% for the quarters ended June 30, 2024 and 2023, respectively.”
Net revenue retention (core software and payments solutions): 99% (Q1 2024) — “Excluding our marketing technology solutions, our annualized net revenue retention rate for our core software and payments solutions was approximately 99%”
Net revenue retention (overall): 93% (Q1 2024) — “we maintained an annualized net pro forma revenue retention rate of approximately 93% for the quarter ended March 31, 2024.”
Net revenue retention (core software and payments solutions): 100% (Q4 2023) — “our annualized net revenue retention rate for our core software and payments solutions was approximately 100% for the quarter ended December 31, 2023”
Net revenue retention (overall): 95% (Q4 2023) — “maintained an annualized net pro forma revenue retention rate of approximately 95% for the quarter ended December 31, 2023”
Net revenue retention: 97% (Q3 2023) — “we maintained an annualized net revenue retention rate of approximately 97% for the quarter ended September 30, 2023”
Net revenue retention (core software and payment solutions): 100% (TTM) — “our annualized net revenue retention, or NRR, for our core software and payment solutions remained above 100%”
Net revenue retention (core software and payments solutions): 100% (Q2 2023) — “Excluding our marketing technology solutions, our annualized net revenue retention rate for our core software and payments solutions was greater than 100% for the three months ended June 30, 2023”
Net revenue retention: 98% (Q2 2023) — “we maintained an annualized net revenue retention rate of approximately 98% for the quarter ended June 30, 2023”
Net revenue retention: 100% (Q1 2023) — “maintained an annualized net revenue retention rate of approximately 100% for the quarter ended March 31, 2023”
Net revenue retention: 100% (Q4 2022) — “Our annualized net revenue retention, or NRR, was also steady at 100% in the quarter”
Net revenue retention: 100% (Q1 2022) — “we maintained an annualized net revenue retention rate of more than 100% for the quarter ended March 31, 2022.”
Net revenue retention: 100% (Q4 2021) — “On an annualized basis, our net revenue retention was approximately 100% in Q4.”
EverCommerce appoints new customer support leader to drive customer loyalty and satisfaction.
Net revenue retention: 98% (Q3 2021) — “Our annualized net revenue retention is now approximately around 98%.”
Net revenue retention: 99% (Q2 2021) — “We have realized the stable average monthly net revenue retention rate above 99% in each of the last eight quarters.”
EverCommerce acquires Briostack to enable companies in home and field service industries to increase customer retention.
EverCommerce provides leading customer retention solutions through its service commerce platform.
EverCommerce provides customer retention solutions to service sector businesses and acquired healthcare communication platform Updox.
EverCommerce integrates AllMeds and iSalus Healthcare, offering customer retention solutions as part of its service commerce platform.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.