Everbridge, Inc.
everbridge.com ↗In their words
“Net revenue retention remained strong at over 110% driven by low-90s gross retention and add-on sales in the quarter”
“Our net retention rate continues to track well above 110%, reflecting consistently strong customer satisfaction”
“Our dollar- based net retention rate remains consistently above 110% as we continue to provide significant value”
Disclosed NPS over time
Every Net Promoter Score Everbridge, Inc. has published, by date.
NPS disclosures (4)
Everbridge's Security Operations team earned a perfect Net Promoter Score of +100, the highest possible score.
Everbridge's Security Operations Team achieved a perfect Net Promoter Score of +100.
As evidenced by our record net retention and our high internal Net Promoter scores, we continue to meet and exceed our customers' expectations.
1 1 Core Tenets of EVBG Customer Success Strong fundamentals drive best-in-class retention … Enterprise Net revenue Gross retention NPS CEM customers retention vs.
Retention disclosures (17)
Net revenue retention: 110% (FY2022 (trailing-twelve-month)) — “Our dollar-based net retention rate, which we define as revenue generated from existing customers...was over 110% for fiscal 2022.”
Gross revenue retention: 95% (Q3 2022) — “net revenue retention remained strong at over 110% driven by low-90s gross retention and add-on sales in the quarter”
Net revenue retention: 110% (FY2021) — “Our dollar-based net retention rate, which we define as revenue generated from existing customers including recurring revenue, expansion revenue, downgrades, and cancels, was over 110% for fiscal 2021”
Net revenue retention: 110% (FY2020) — “Our dollar-based net retention rate, which we define as revenue generated from existing customers including recurring revenue, expansion revenue, downgrades, and cancels, was over 110% for fiscal 2020.”
Everbridge customer success leader wins 2021 Stevie Award, recognizing the company's commitment to critical event management and customer support.
Net revenue retention: 110% (Q4 2020) — “Our net retention rate continues to track well above 110%, reflecting consistently strong customer satisfaction”
Net revenue retention: 110% (Q4 2019) — “our dollar- based net retention rate remains consistently above 110% as we continue to provide significant value”
Retention rate: 95% (FY2018) — “95%+ annual subscription renewals”
Net revenue retention: 110% (Q4 2018) — “dollar base net retention rate remains above 110%”
Retention rate: 96% (FY2017) — “96% recurring revenue”
Net revenue retention: 110% (Q3 2018) — “110%+ net revenue retention rate”
Everbridge reports customer retention rate exceeding 110%, driven by cross-sell expansion and larger contract values.
Net revenue retention: 110% (Q4 2017) — “Our dollar-based net retention rate remains above 110%, reflecting the significant value and satisfaction we provide for our customers.”
Net revenue retention: 110% (Q1 2017) — “During the first quarter, our dollar base net retention rate remained above 110% and was well above that figure even if you exclude the large customers”
Net revenue retention: 116% (Q4 2016) — “our dollar-based net retention rate remained above 110% at 116%”
Retention rate: 90% (Q3 2016) — “best in class customer retention of over 90%”
Net revenue retention: 115% (Q3 2016) — “dollar based net retention rate of 115%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.