Eventbrite
eventbrite.com ↗In their words
“Eventbrite disclosed a 97% retention rate for 2017, calculated using Gross Ticket Fees earned.”
“Eventbrite disclosed a 97% customer retention rate in its S-1 IPO filing.”
“Eventbrite earnings call discussion on the importance of Ticketfly customer retention as a strategic priority.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Eventbrite earnings call discussion on the importance of Ticketfly customer retention as a strategic priority.
Eventbrite disclosed a 97% retention rate for 2017, calculated using Gross Ticket Fees earned.
Eventbrite disclosed a 97% customer retention rate in its S-1 IPO filing.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.