Etihad Airways
etihad.ae ↗In their words
“Etihad Airways reported Net Promoter Score increased by 10 per cent year-on-year in 2025, along with record AED 2.6 billion profit.”
“Etihad Airways delivers record nine-month profit of AED 1.7B with continued customer satisfaction rise and Net Promoter Score improvement.”
“Etihad Airways reported record nine-month profit with customer satisfaction continuing to rise throughout 2025, measured by Net Promoter Score.”
NPS disclosures (6)
Etihad Airways reported Net Promoter Score increased by 10 per cent year-on-year in 2025, along with record AED 2.6 billion profit.
Etihad Airways delivers record nine-month profit of AED 1.7B with continued customer satisfaction rise and Net Promoter Score improvement.
Etihad Airways reported record nine-month profit with customer satisfaction continuing to rise throughout 2025, measured by Net Promoter Score.
Etihad Airways marks 300 daily flights milestone while maintaining consistently high Net Promoter Score, reflecting strong guest experience.
Etihad Airways achieved a significant increase in Net Promoter Score through enhanced customer experience investment.
Etihad Airways achieved higher Net Promoter Scores and multiple industry awards including Best Cabin Crew and Best Economy Class.
Retention disclosures (1)
Etihad Airways adopted IBS Software's iFly Corporate Solution to enable direct distribution and ensure corporate customer retention.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.