Erie Indemnity Company
erieinsurance.com ↗In their words
“Our policy retention ratio remained strong at 89.7%”
“Our policy retention ratio decreased slightly to 89.9%.”
“Policyholder retention also remained strong at 90.4%.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (12)
Erie Indemnity reports fee revenue growth with customer retention declining from low-90s to high-80s.
Erie Indemnity maintains a customer retention rate of approximately 90%, with customers staying approximately 6-7 years longer than industry average.
Retention rate: 89.7% (Q2 2025) — “our policy retention ratio remained strong at 89.7%”
Retention rate: 89.9% (Q1 2025) — “Our policy retention ratio decreased slightly to 89.9%.”
Retention rate: 90.4% (FY 2024) — “Policyholder retention also remained strong at 90.4%.”
Retention rate: 90.8% (Q3 2024) — “the Exchange maintained a strong policyholder retention at 90.8%.”
Retention rate: 91% (Q2 2024) — “customer retention, which stands at just over 91% for personal and commercial lines combined”
Retention rate: 91.2% (Q1 2024) — “We also maintained a solid policy retention ratio of 91.2%.”
Retention rate: 90% (FY 2022) — “our retention rate remains strong at over 90% for personal and commercial lines combined”
Retention rate: 90% (Q3 2022) — “our retention rate remains strong and over 90% for personal and commercial lines combined”
Retention rate: 90.3% (Q2 2022) — “our retention rate is also outstanding at 90.3% for personal and commercial lines combined”
Retention rate: 90% (Q4 2019) — “strong retention rates consistently at or above 90%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.