Epicor
In their words
“Maintenance revenue...partly driven by a 94% customer retention rate”
“Our customer retention rate is excellent at 94% and continues to far outpace the industry's average of 85%.”
“Epicor MechanicNet Cloud CRM solution is positioned as a customer retention and outbound marketing application for automotive service businesses.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Epicor MechanicNet Cloud CRM solution is positioned as a customer retention and outbound marketing application for automotive service businesses.
Epicor MechanicNet Cloud CRM solution gains new features to support customer retention and outbound marketing.
Epicor offers MechanicNet CRM Cloud, a customer retention solution for automotive shops.
Epicor acquires MechanicNet, a provider of Customer Retention Systems CRM services.
Retention rate: 94% (Q1 FY2007) — “Maintenance revenue...partly driven by a 94% customer retention rate”
Retention rate: 94% (Q2 2006) — “Our customer retention rate is excellent at 94% and continues to far outpace the industry's average of 85%.”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.