EngageSmart, Inc.
In their words
“Under the Annual Bonus Plan, Annual Bonuses for the named executive officers, other than the Mr. Spector, were determined based on achievement of revenue, Company Adjusted EBITDA, and net promoter score targets.”
NPS disclosures (1)
Under the Annual Bonus Plan, Annual Bonuses for the named executive officers, other than the Mr. Spector, were determined based on achievement of revenue, Company Adjusted EBITDA, and net promoter score targets.
Retention disclosures (3)
Net revenue retention: 117% (FY2022) — “117% Dollar-Based Net Retention Rate(2022)”
Net revenue retention: 119% (FY2021 (ended December 31, 2021)) — “119% and 124% dollar-based net retention rate as of December 31, 2021 and 2020, respectively”
Net revenue retention: 124% (December 31, 2020) — “As of December 31, 2019 and 2020, our dollar-based net retention rate was 115% and 124%, respectively”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.