In their words
“EE reported improvement to its group net promoter score following the launch of the UK's first 5G mobile network.”
“EE implemented video calling via SightCall and saw increased Net Promoter Scores, First Contact Resolution, and Customer Satisfaction, resolving 9 out of 10 complaints within 48 hours.”
NPS disclosures (2)
EE reported improvement to its group net promoter score following the launch of the UK's first 5G mobile network.
EE implemented video calling via SightCall and saw increased Net Promoter Scores, First Contact Resolution, and Customer Satisfaction, resolving 9 out of 10 complaints within 48 hours.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.