easyJet
easyjet.com ↗In their words
“EasyJet is innovating in customer retention by introducing loyalty features historically not emphasized by budget airlines.”
“Unbabel has partnered with easyJet and seen demonstrable impact on customer satisfaction and customer retention metrics.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
…easyJet is innovating in customer retention by introducing loyalty features historically not emphasized by budget airlines.
Unbabel has partnered with easyJet and seen demonstrable impact on customer satisfaction and customer retention metrics.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.