Dun & Bradstreet
dnb.com ↗In their words
“Dun & Bradstreet achieves 96% client retention rate and shifts toward multi-year subscription contracts.”
“Our client retention rate, reflecting the percentage of prior year revenue from clients who were retained in the current year, remained strong at 96%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Dun & Bradstreet achieves 96% client retention rate and shifts toward multi-year subscription contracts.
Net revenue retention: 96% (FY2020) — “our client retention rate, reflecting the percentage of prior year revenue from clients who were retained in the current year, remained strong at 96%”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.