NPS Intelligence (beta)

Driven Brands reported Net Promoter Scores remaining in the 70s during a Goldman Sachs conference presentation on cash, growth and buybacks.

Our Net Promoter Scores remain in the mid-70s, and we continue to see meaningful contribution from our non-oil change services, which represented almost 30% of Take 5 sales for the quarter.

Our NPS scores remain in the high 70s, so not only are we delivering the services on the checks side of the equation, but we're doing so in a way where customers are happy.

Our NPS scores remain high in the high 70s, but really doubling down on making sure we're the fastest, friendliest and simplest oil chain on the planet and making sure that we're focused on the long term and not on the short term.

And we're the only national provider that provides a 10-minute oil change experience stay-in-your-car with NPS scores in the high 70s. So at the end of the day, it comes back to the consumer and what is it that the consumer values, but what we've seen…

Importantly, our attachment rates and Net Promoter Scores remain strong underscoring the trust customers placing us to deliver more in every visit.

With an industry-leading Net Promoter Score in the upper 70s, thanks to our fast friendly and simple business model, Take 5 maintains high levels of customer loyalty and repeat business.

This customer centric approach has earned us world class net promoter scores in the upper 70s. Our comprehensive strategy positions us well to capitalize on new opportunities and drive long term growth.

Mo Khalid, president of Take 5, and the team continue to deliver strong financial results, while simultaneously delighting our customers with NPS scores in the upper 70s.

Take 5 Oil Change has delivered positive same store sales growth for 14 quarters in a row by delivering fast, friendly and simple oil changes with a net promoter score in the upper 70s.

We continue to outpace the competition as our differentiated 10 minutes stay-in-your-car Quick Lube model, builds brand recognition with top quartile NPS scores and increasing repeat rates.

…customer acquisition and best-in-category same-store sales of 20%, continuing to outpace the competition as our differentiated 10-minute stay-in-your-car Quick Lube model builds brand recognition with top quartile NPS scores and increasing repeat rates.

Despite retail price increases over the past 24 months, our Net Promoter Score remained stable, while repeat rates have increased 5% year-over-year.

Despite a series of retail price increases over the past 18 months, our net promoter scores remain strong and repeat rates have increased 5% year-over-year.

So monitoring NPS scores, Google ratings to make sure that customers are continuing -- continued to pay that small incremental price. And I think part of that is because of the exceptional operating service that we offer to our consumers.

Take 5 has industry leading NPS scores of over 80% and repeat rates of over 70%. Our customers trust that Take 5 name.

And in fact, and across all of our segments we've done that over the last 12 months and we've seen no negative impact to consumer traffic or consumer demand or no negative impact to NPS scores, Net Promoter Scores, which is the customer satisfaction.

We've got extremely sort of high industry-leading NPS scores, Net Promoter Scores. So when we get customers to visit the first time, there's a high likelihood they're going to come back.

CARSTAR and ABRA are also highly regarded by our insurance carrier customers featuring Net Promoter Scores of 85 and 87, respectively.

CARSTAR and ABRA are also highly regarded by our insurance carrier customers featuring Net Promoter Scores of 85 and 87, respectively.

Driven Brands evaluates customer retention improvements and predictive maintenance initiatives.