DoubleVerify
doubleverify.com ↗In their words
“No new deactivations among our Top 100 customers in Q4”
“Our gross retention rate of over 95%”
“While gross revenue retention was 98%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (30)
DoubleVerify reported poor net revenue retention rate amid slower Q2 revenue delivery.
DoubleVerify Holdings reported gross revenue retention improved in Q2 2026 with $193.79M revenue.
DoubleVerify reported strong net revenue retention of 109%, with top clients increasing average spend from $2.2M to $4.3M.
Gross revenue retention (advertiser customers): 95% (Q1 2026) — “our gross revenue retention rate was over 95% for the three months ended March 31, 2026”
Churn (Top 100 customers): 0% (Q4 2025) — “no new deactivations among our Top 100 customers in Q4”
Net revenue retention: 109% (FY2025) — “net revenue retention of 109% in 2025, 112% in 2024 and 124% in 2023”
Gross revenue retention: 95% (FY2025) — “maintained over 95% gross revenue retention rates across our customer base”
Gross revenue retention (Advertiser customers): 95% (Q3 2025) — “Continued to achieve a Gross Revenue Retention rate of over 95% in the third quarter.”
Churn (Top 100 customers): 0% (Q3 2025) — “0 churn among our top 100 customers in Q3”
Gross revenue retention (advertiser customers): 95% (Q1 2025) — “Continued to achieve a Gross Revenue Retention rate of over 95% in the first quarter.”
Net revenue retention: 112% (FY2024) — “net revenue retention of 112% in 2024, 124% in 2023 and 127% in 2022”
Gross revenue retention: 95% (FY2024) — “maintained over 95% gross revenue retention rates across our customer base”
Gross revenue retention (advertiser customers): 95% (Q1 2024) — “our gross revenue retention rate was over 95% for the three months ended March 31, 2024”
Net revenue retention: 124% (FY2023) — “net revenue retention of 124% in 2023, 127% in 2022 and 126% in 2021”
Gross revenue retention: 95% (FY2023) — “gross revenue retention rates of over 95% in each of the years ended December 31, 2023 and 2022”
Gross revenue retention (advertiser customers): 95% (Q2 2023) — “our gross revenue retention rate was over 95% for the three months ended June 30, 2023”
Gross revenue retention (Advertiser customers): 95% (Q1 2023) — “continued to achieve a Gross Revenue Retention rate of over 95% in the first quarter”
Net revenue retention: 127% (FY2022) — “net revenue retention rates of 127% in 2022, 126% in 2021 and 123% in 2020”
Gross revenue retention: 95% (FY2022) — “gross revenue retention rates of over 95%, and 100% retention of our top 75 customers, in each of 2022, 2021 and 2020”
Gross revenue retention: 95% (Q2 2022) — “our gross retention rate of over 95%”
Gross revenue retention: 95% (Q1 2022) — “our gross revenue retention rate was over 95% for the three months ended March 31, 2022.”
Net revenue retention (Advertiser customers): 126% (FY2021) — “net revenue retention rates of 126% in 2021, 123% in 2020 and 156% in 2019”
Gross revenue retention (Advertiser customers): 95% (FY2021) — “gross revenue retention rates of over 95%, and 100% retention of our top 75 customers, in each of 2021, 2020 and 2019”
Gross revenue retention: 98% (FY2021) — “while gross revenue retention was 98%”
Net revenue retention: 156% (2021) — “Net Revenue Retention (NRR) 156% 2021E”
Gross revenue retention: 126% (2021) — “Gross Revenue Retention (GRR) 126% 2021E”
Gross revenue retention (advertiser customers): 95% (Q1 2021) — “we maintained strong customer retention in the quarter, evidenced by a gross revenue retention rate of over 95%”
Net revenue retention: 123% (FY2020) — “net revenue retention rates of 123% in 2020, 156% in 2019 and 131% in 2018”
Gross revenue retention: 95% (FY2020) — “gross revenue retention rates of over 95%, and 100% retention of our top 75 customers, in each of 2020, 2019 and 2018”
DoubleVerify reports excellent customer retention and strong customer satisfaction following its acquisition of Ad-Juster.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.