DoorDash
doordash.com ↗In their words
“Under 1% churn for restaurants, as you mentioned”
“DoorDash Capital pilot program served 1,000+ merchants who gave the service a Net Promoter Score above 80.”
“DoorDash acquires SevenRooms to deepen subscription and loyalty services, fostering recurring customer engagement.”
NPS disclosures (2)
…dollars is evident in the growing number of restaurants that choose to be on our Marketplaces, the growth in sales for our restaurant partners, and the increases in our U.S. merchant net promoter score 3 , which recently reached an all time high.
DoorDash Capital pilot program served 1,000+ merchants who gave the service a Net Promoter Score above 80.
Retention disclosures (6)
DoorDash acquires SevenRooms to deepen subscription and loyalty services, fostering recurring customer engagement.
DoorDash reported strong international customer retention that helped boost orders in the quarter.
DoorDash's finance chief noted strong consumer engagement, spending and customer retention on the platform.
Churn (restaurants): 1% (Q4 2023) — “under 1% churn for restaurants, as you mentioned”
DoorDash beats sales estimates; uses loyalty initiatives to boost customer retention and increase basket sizes.
DoorDash may impose higher fees on slower McDonald's units to boost customer retention and merchant revenue.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.