Donegal Group
donegalgroup.com ↗In their words
“Excluding the impact of the farm exit, we achieved a real retention rate of 82.9%”
“Our real retention rate for the second quarter held steady at a healthy 89%”
“Our real retention rate for the first quarter was a very healthy 88.7%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (24)
Donegal Group attributed a personal lines decline to higher attrition and modest renewal rate increases, indicating weakened customer retention.
Retention rate (commercial lines (excluding farm exit)): 82.9% (Q2 2026) — “Excluding the impact of the farm exit, we achieved a real retention rate of 82.9%”
Retention rate (personal auto): 89% (Q2 2026) — “our real retention rate for the second quarter held steady at a healthy 89%”
Retention rate (personal lines): 88.7% (Q1 2026) — “our real retention rate for the first quarter was a very healthy 88.7%”
Retention rate (commercial lines): 82.3% (Q1 2026) — “we achieved a real retention rate of 82.3% for the first quarter of 2026”
Retention rate (overall): 88.7% (Q4 2025) — “our real retention rate for fourth quarter 2025 increased to a very healthy 88.7%”
Retention rate (personal lines): 88.7% (Q3 2025) — “excluding that impact, our real retention rate was a very healthy 88.7% for the third quarter”
Retention rate (personal lines): 86.7% (Q1 2025) — “Our real retention rate for personal lines excluding the impact of the Maryland nonrenewals was a healthy 86.7%”
Retention rate (personal lines): 86.8% (Q4 2024) — “For the fourth quarter, our personal lines retention, excluding the legacy run-off, was 86.8%”
Retention rate (personal lines): 86.4% (Q3 2024) — “our overall personal lines retention was consistently strong at 86.4%”
Retention rate (Commercial Lines (excluding workers' compensation)): 11.8% (Q2 2024) — “Excluding workers' compensation, we achieved an average of 11.8% renewal rate and exposure increase across our commercial lines book”
Retention rate (Commercial Lines (excluding workers' compensation)): 11.9% (Q1 2024) — “We achieved 11.9% renewal rate increases across our commercial book, excluding workers' compensation”
Retention rate (Commercial Lines (excluding intentional attrition)): 82% (Q1 2024) — “Excluding this impact, we achieved our plan for Commercial Lines premium growth in our active footprint with retention at a strong 82%”
Retention rate (Personal Lines): 88% (Q4 2023) — “Our real retention rate, excluding rate and exposure change, was also strong at 88%”
Net revenue retention (Personal Lines): 106.2% (Q4 2023) — “Premium retention continued to remain very strong across our 10 state Personal Lines footprint at 106.2% for the fourth quarter”
Retention rate (Personal Lines): 14% (Q3 2023) — “Nearly 18% net premiums written growth in the third quarter reflected 14% average renewal rate increases”
Retention rate (Commercial Lines): 89% (Q2 2023) — “Our commercial lines business remains strong with renewal premium retention at approximately 89%”
Retention rate (Commercial Lines (excluding workers' compensation)): 10.6% (Q3 2022) — “During the quarter, commercial renewal rate increases averaged 10.6%, excluding workers' compensation”
Retention rate (Personal Lines): 90% (Q1 2022) — “Policy retention averaged near 90% across both personal auto and home”
Retention rate (Commercial Lines): 93% (Q1 2022) — “premium retention remains strong. Holding within the low to mid nineties range”
Retention rate (Personal Lines): 87% (Q2 2021) — “we have retained 87% of expiring personalized policies and year-to-date 2021”
Retention rate (Commercial Lines): 90% (Q2 2021) — “The commercial lines premium retention rate was 90% for the first half of 2021”
Retention rate (Commercial Lines): 85% (Q4 2017) — “Throughout 2017, our commercial policy retention held firmly in the mid-80% range”
Retention rate (Commercial Lines): 85% (Q2 2017) — “Our policy retention is in the mid 80% range which has been our historical average”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.