Dobson Communications Corp
In their words
“Postpaid churn of about 1.6 percent”
“Customer churn remained low coming in at 1.95 percent on a post-paid basis. This was 87 basis points below the 2.82 percent level”
“In the second quarter, we reduced post-paid churn by 24 basis points to 1.84 percent”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (17)
Churn (postpaid wireless): 1.6% (Q1 2007) — “postpaid churn of about 1.6 percent”
Churn (Dobson Communications postpaid): 1.95% (Q3 2006) — “Customer churn remained low coming in at 1.95 percent on a post-paid basis. This was 87 basis points below the 2.82 percent level”
Churn (postpaid): 1.84% (Q2 2006) — “In the second quarter, we reduced post-paid churn by 24 basis points to 1.84 percent”
Churn (postpaid): 2.08% (Q1 2006) — “reduced postpaid churn by 54 basis points to 2.08 percent in the first quarter”
Churn (postpaid): 2.62% (Q4 2005) — “Postpaid customer churn is expected to be approximately 2.62 percent for the fourth quarter of 2005”
Churn (GSM customers): 2% (Q3 2005) — “Our GSM churn is well below two percent”
Churn (Post-paid customers): 2.82% (Q3 2005) — “Post paid customer churn increased in the third quarter to 2.82 percent compared to 2.25 percent in the second quarter”
Churn (postpaid): 2.25% (Q2 2005, monthly) — “Postpaid customer churn is expected to be approximately 2.25 percent for the second quarter of 2005”
Churn (post-paid): 2% (FY2004) — “Average monthly post-paid churn( … [for 2004]”
Churn (postpaid): 2.35% (Q4 2004, postpaid) — “our postpaid churn in the fourth quarter to 2.35 percent...we expect churn to be somewhat higher in the near term than we had historically experienced”
Churn (postpaid): 1.8% (Q2 2004) — “Average monthly post-paid churn 1.8%”
Churn: 1.7% (FY2003) — “Average monthly churn rate( … ”
Churn (postpaid): 1.7% (FY2003) — “Churn (postpaid) 1.7%”
Churn (postpaid): 1.9% (Q4 2003) — “Churn (postpaid) 1.9%”
Churn (Dobson Communications): 1.6% (Q1 2003) — “Average monthly churn rate................... 1.6%”
Churn: 2% (2002) — “Average monthly churn rate … for years … ”
Churn: 2% (monthly, FY2001) — “Average monthly churn rate( … ”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.