Digicel
digicelgroup.com ↗In their words
“For the three months ended June 30, 2015 and June 30, 2014, Digicel's average levels of monthly churn was 4.2% and 4.8%, respectively.”
“Former Digicel CEO Justin Morin significantly improved net promoter scores during his two-year tenure.”
“Digicel gains significantly in customer satisfaction with improved net promoter score per independent research agency Coyne.”
NPS disclosures (2)
Former Digicel CEO Justin Morin significantly improved net promoter scores during his two-year tenure.
Digicel gains significantly in customer satisfaction with improved net promoter score per independent research agency Coyne.
Retention disclosures (2)
Churn: 4.2% (Q2 2015 (three months ended June 30, 2015)) — “For the three months ended June 30, 2015 and June 30, 2014, Digicel's average levels of monthly churn was 4.2% and 4.8%, respectively.”
Churn: 5% (FY2015 (year ended March 31, 2015)) — “Digicel's average levels of monthly churn for the years ended March 31, 2015, March 31, 2014 and March 31, 2013 were 5.0%, 4.3% and 4.2%, respectively.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.