NPS Intelligence (beta)

Churn (NTL overall): 13.4% (FY2003) — “deactivations declined from 467,100, or a 16.8% average customer churn rate in 2002 to 376,300, or a 13.4% average customer churn rate in 2003”

Churn: 12.2% (FY2003) — “Annualized Churn( … ”

Churn: 12.6% (Q1 2003) — “Churn 12.6 % 15.6 % for quarters ended March 31, 2003 and December 31, 2002”

Churn: 15.9% (Q4 2002) — “NTL's churn rate declined from 21.3% in the fourth quarter of 2001 to 15.9% in the fourth quarter of 2002”

Churn: 15.6% (Dec 31 2002) — “Churn 15.6 %”

Churn: 16.2% (September 30, 2002) — “Churn 16.2 % ... Penentration rate is calculated by dividing the number of customers by the number of homes.”

Churn (NTL UK excluding involuntary disconnects): 17.7% (Q4 2001) — “Our average churn rate for the same period excluding involuntary disconnects would have been 17.7% on an annualized basis.”

Churn (NTL UK): 21.3% (Q4 2001) — “Our average churn rate for the quarter ending December 31, 2001 was 21.3% on an annualized basis.”