Dialpoint Communications Corp
In their words
“Churn has recently increased to 1.1% in the third quarter of 2007 and to 1.4% in the fourth quarter of 2007”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Churn: 1.4% (Q4 2007) — “churn has recently increased to 1.1% in the third quarter of 2007 and to 1.4% in the fourth quarter of 2007”
Churn: 1% (2005-2006) — “customer churn rate was approximately 1.0% per month for the years ended December 31, 2005 and 2006”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.