Dentsu
dentsu.com ↗In their words
“Dentsu Q1 performance affected by client retention challenges including loss of a top client Microsoft, with organic growth declining 7.5%.”
“Harsha Razdan introduced Net Promoter Score as a client-focused metric within Dentsu to instill a customer-oriented mindset.”
NPS disclosures (1)
Harsha Razdan introduced Net Promoter Score as a client-focused metric within Dentsu to instill a customer-oriented mindset.
Retention disclosures (1)
Dentsu Q1 performance affected by client retention challenges including loss of a top client Microsoft, with organic growth declining 7.5%.
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.