Demandware Inc
demandware.com ↗In their words
“Subscription dollar retention rate exceeded 120% in 2015 and customer churn was less than 5%”
“Customer churn was less than 5%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Net revenue retention (Subscription): 120% (FY2015) — “Subscription dollar retention rate exceeded 120% in 2015 and customer churn was less than 5%”
Churn: 5% (FY2015) — “customer churn was less than 5%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.