Deluxe
deluxe.com ↗In their words
“Rate of decline of checks performed better than expected, at only around 4%”
“An annual 90% contract retention rate was assumed based on historical experience”
“Deluxe announced integration with Q2 Holdings' digital banking platform to help financial institutions increase customer retention and generate recurring revenue.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Deluxe announced integration with Q2 Holdings' digital banking platform to help financial institutions increase customer retention and generate recurring revenue.
Deluxe offers customer retention programs as part of its service portfolio.
Deluxe offers customer retention programs as part of its service portfolio.
Churn (Financial Services - checks): 4% (Q1 2016) — “rate of decline of checks performed better than expected, at only around 4%”
Retention rate (distributor contracts): 90% — “an annual 90% contract retention rate was assumed based on historical experience”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.