Definitive Healthcare
definitivehc.com ↗In their words
“We do not formally guide net dollar retention, this could lead to year-end MDR in the mid- to low 90s on an overall basis”
“Our enterprise NDR rate for the full year was again above 120%, reflecting the success of our land and expand strategy”
“Our overall net dollar retention rate of 108% was up 300 basis points from 105% in the prior year”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (26)
Definitive Healthcare reported year-over-year improvement in net dollar retention rate in Q1.
Net revenue retention (All customers): 81% (FY2025) — “As a result, our total NDR of 81% for the year ended December 31, 2025 is lower relative to our total NDR of 85% for the year ended December 31, 2024.”
Net revenue retention (Enterprise Customers): 85% (FY2025) — “For the year ended December 31, 2025, our NDR for Enterprise Customers was 85%. For the year ended December 31, 2024, our NDR for Enterprise Customers was 90%”
Definitive Healthcare faces customer retention challenges amid market strategy revitalization efforts.
Definitive Healthcare faces cautious outlook due to lower-than-desired customer retention rates despite strong new customer acquisitions.
Net revenue retention: 85% (FY2024) — “Net Dollar Retention (50% weighting) at Actual Results of 85% (Target 100%, Maximum 200%)”
Definitive Healthcare Q4 2024 earnings call reveals decreased revenue and customer retention issues during a challenging quarter.
Net revenue retention (customers over $17,500 ARR): 85% (FY2024) — “Our NDR for all customers over $17,500 ARR was 85%...For the year ended December 31, 2023...our NDR for all customers over $17,500 ARR was 92%”
Net revenue retention (Enterprise Customers): 90% (FY2024) — “For the year ended December 31, 2024, our NDR for Enterprise Customers was 90%...For the year ended December 31, 2023, our NDR for Enterprise Customers was 96%”
Net revenue retention: 90.6% (2023 (January 1 - December 31)) — “Net Dollar Retention (NDR) is calculated as the percentage of ARR retained from existing customers...Actual Results: 90.6%”
Net revenue retention (Enterprise Customers (>$100k ARR)): 96% (FY2023) — “our NDR for customers generating more than $100,000 in ARR ('Enterprise Customers') was 96%. For the year ended December 31, 2022, our NDR for Enterprise Customers was 110%”
Net revenue retention: 91% (FY2023) — “our total NDR of 91% for the year ended December 31, 2023 has been reduced relative to our total NDR of 102% for the year ended December 31, 2022”
Net revenue retention: 92.5% (FY2023E (year-end)) — “we do not formally guide net dollar retention, this could lead to year-end MDR in the mid- to low 90s on an overall basis”
Net revenue retention (All customers overall): 102% (Year-end 2022) — “Overall NDR was 102%, down from 108% as of year-end 2021.”
Net revenue retention (Enterprise Customers (ARR > $100,000)): 110% (Year-end 2022) — “Net Dollar Retention (NDR) was 110% for customers generating more than $100,000 in ARR (Enterprise Customers), down from 120% at year-end 2021.”
Net revenue retention (All customers over $17.5k ARR): 103% (FY2022) — “Our NDR for all customers over $17,500 ARR was 103%.”
Net revenue retention (Enterprise Customers (>$100k ARR)): 110% (FY2022) — “For the year ended December 31, 2022, our NDR for customers generating more than $100,000 in ARR ("Enterprise Customers") was 110%.”
Net revenue retention (All customers (>$17.5k ARR)): 111% (FY2021) — “and our NDR for all customers over $17,500 ARR was 111%.”
Net revenue retention (All customers over $17,500 ARR): 111% (FY2021) — “For the year ended December 31, 2021, our NDR for customers generating more than $100,000 in ARR was 120% and our NDR for all customers over $17,500 ARR was 111%.”
Net revenue retention (Enterprise Customers (>$100k ARR)): 120% (FY2021) — “For the year ended December 31, 2021, our NDR for customers generating more than $100,000 in ARR ("Enterprise Customers") was 120% and our NDR for all customers over $17,500 ARR was 111%.”
Net revenue retention (enterprise): 120% (FY2021) — “our enterprise NDR rate for the full year was again above 120%, reflecting the success of our land and expand strategy”
Net revenue retention: 108% (FY2021) — “Our overall net dollar retention rate of 108% was up 300 basis points from 105% in the prior year”
Net revenue retention (all customers over $17,500 ARR): 108% (year ended December 31, 2020) — “our NDR for all customers over $17,500 ARR was 108%”
Net revenue retention (Enterprise Customers (>$100k ARR)): 124% (year ended December 31, 2020) — “For the year ended December 31, 2020, our NDR for customers generating more than $100,000 in ARR ("Enterprise Customers") was 124%”
Net revenue retention (all customers over $17,500 in ARR): 111% (trailing twelve months ended June 30, 2021) — “For the trailing twelve months ended June 30, 2021, our NDR for our 349 Enterprise Customers was 125% and our NDR for all customers over $17,500 in ARR was 111%”
Net revenue retention (Enterprise Customers): 125% (trailing twelve months ended June 30, 2021) — “For the trailing twelve months ended June 30, 2021, our NDR for Enterprise Customers was 125% and our NDR for all customers over $17,500 in ARR was 111%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.