Defence Bank
defencebank.com.au ↗In their words
“Defence Bank's Net Promoter Score stands at +52, up from +33 a year ago, marking a significant improvement.”
“Defence Bank's Net Promoter Score increased from +33 in May 2019 to +51, with more members actively promoting the bank.”
Disclosed NPS over time
Every Net Promoter Score Defence Bank has published, by date.
NPS disclosures (2)
Defence Bank's Net Promoter Score stands at +52, up from +33 a year ago, marking a significant improvement.
Defence Bank's Net Promoter Score increased from +33 in May 2019 to +51, with more members actively promoting the bank.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.