D-MARKET Electronic Services & Trading
hepsiburada.com ↗In their words
“Program has an NPS of 84, which is the highest among loyalty program in Turkish e-commerce, reflects the trust in appreciation of its members.”
“The program's quarterly net promoter score remained at a robust 81 points, which is 10 points above our overall NPS. We remain dedicated to keep this program as a compelling proposition for our members.”
“The independent analysis show that the NPS of Hepsiburada Premium was 12 points above the company's overall NPS. This score of 87 indicates a strong satisfaction level from the program numbers.”
Disclosed NPS over time
Every Net Promoter Score D-MARKET Electronic Services & Trading has published, by date.
NPS disclosures (35)
According to the results of an independent market research conducted by the Company, Hepsiburada has maintained its sector leadership in the highest Net Promoter Score (NPS) in the Turkish e-commerce market in 2024 with its exclusive delivery and…
Additionally, our brand had a market leading net promoter score (“ NPS ”) of 74 for the year ended December 31, 2024, according to the market research conducted by FutureBright on our behalf.
But the key thing is sustaining an amazing value for customers, retaining very strong NPS, keeping premium as a growth flywheel for Hepsiburada Group.
Our Net Promoter Score (“NPS”) of 75 in Q3 2024, in line with the score obtained in Q2 2024 (according to the results of market research conducted by FutureBright on behalf of Hepsiburada), positioned us, once again, as the number one most recommended…
Program has an NPS of 84, which is the highest among loyalty program in Turkish e-commerce, reflects the trust in appreciation of its members.
Our Net Promoter Score (“NPS”) of 75 in Q2 2024 compared to 73 in Q1 2024 (according to the results of market research conducted by FutureBright on behalf of Hepsiburada) positioned us, once again, as the number one most recommended e-commerce platform…
We are year-over-year NPS champion in Turkey. So we are up for competition.
Our Net Promoter Score (“NPS”) of 73 in Q1 2024 compared to 70 in Q4 2023 (according to the results of market research conducted by FutureBright on behalf of Hepsiburada) positioned us, once again, as the number one most recommended e-commerce platform…
Additionally, our brand had a market leading net promoter score (“ NPS ”) of 72 for the year ended December 31, 2023, according to the market research conducted by FutureBright on our behalf.
And accordingly, Jet maintained a strong NPS underscoring its acknowledge service excellence. We will build further on HepsiJet integral role in our logistics ecosystem and exiting the speed of delivery and customer experience.
We believe that our solutions set us apart from the competition through our commitment to customer satisfaction. · In 2023, we had an overall NPS of 72 compared to 74 in 2022 (according to the results of market research conducted by FutureBright on…
The program's quarterly net promoter score remained at a robust 81 points, which is 10 points above our overall NPS. We remain dedicated to keep this program as a compelling proposition for our members.
We believe that our solutions set us apart from the competition through our commitment to customer satisfaction. · In Q3 2023, we had an overall NPS of 71 compared to 73 in Q2 2023 (according to the results of market research conducted by FutureBright…
According to our internal reporting based on the survey conducted in the second quarter, HepsiJet also maintained its clear NPS leadership.
…In Q2 2023, we had an overall NPS of 73 compared to 75 in Q1 2023 (according to the results of the market research conducted by FutureBright on behalf of Hepsiburada).
The independent analysis show that the NPS of Hepsiburada Premium was 12 points above the company's overall NPS. This score of 87 indicates a strong satisfaction level from the program numbers.
Our solutions set us apart from the competition by demonstrating our commitment to customer satisfaction. · In Q1 2023, we had an overall NPS score of 75 compared to 74 in Q4 2022 (according to the results of the market research conducted by…
During this time, we succeeded in becoming Türkiye’s “Most Recommended E-Commerce Brand” based on the independent Net Promoter Score (NPS) used to measure customer loyalty and experience, by continuing to differentiate ourselves with innovative services…
Additionally, our brand had a market leading net promoter score (“ NPS ”) of 74 for the year ended December 31, 2022, according to the market research conducted by FutureBright on our behalf.
In '22, HepsiJet achieved an NPS of 87.9 with its service quality, which contributed to our leading NPS at Hepsiburada. As we grow, we intend to promote profitability through a very prioritized focus.
HepsiJet has 87.9 NPS (according to our internal reporting based on surveys conducted) in 2022, underpinning its high quality service. Instrumental to a superior customer experience, HepsiJet is focused on increasing its delivery speed.
Meanwhile, we continued our leadership in NPS in the e-commerce sector in Turkish, thanks to our excellent customer experience on the back of our technology, robust logistics capabilities, and our broad opportunity solutions.
Customer Experience Based on results of market research conducted by FutureBright (a local research company) for Hepsiburada, we continued our Net Promoter Score (“NPS”) leadership in the Turkish e-commerce market with an NPS of 75 in Q3 2022.
Last but not least, we maintained our leadership in NPS in the sector. Thanks to our excellent customer experience on the back of our technology, logistics capabilities and our wide range of affordability solutions.
6 Customer Experience Based on the results of the market research conducted by FutureBright (a local research company) for Hepsiburada, we continued our Net Promoter Score (“NPS”) leadership in the Turkish e-commerce market with an NPS of 76 in Q2 2022.
As a result, based on FutureBright market research, we continued our NPS leadership in the market in Q1 with NPS of 72. Likewise, we remain focused on enhancing the end-to-end customer journey for HepsiExpress, our on-demand delivery service including…
4 Customer Experience Based on the results of the market research conducted by FutureBright (a local research company) for Hepsiburada, we continued our Net Promoter Score (“NPS”) leadership in the Turkish e-commerce market with an NPS of 72 in Q1 2022.
Additionally, our brand had a market leading net promoter score (“ NPS ”) of 68 for the year ended December 31, 2021 according to the market research conducted by FutureBright on our behalf.
Customer Experience We continued our Net Promoter Score (“NPS”) leadership in the Turkish e-commerce market with 68 in December 2021 based on the results of the market research conducted by Future Bright (a local research company) on behalf of Hepsiburada.
In September, based on the study conducted for our company, our NPS performance marks the highest in the Turkish ecommerce market at 65%. This score shows our stellar customer experience, but also underlines our robust logistic capabilities as key…
Customer Experience Based on the results of the market research by Future Bright (a local research company) conducted for Hepsiburada, our NPS performance marked the highest at 65% in the Turkish e-commerce market in September.
…of products and services, price competitiveness and ability to provide a high-quality customer experience led to continued growth in our NPS performance, active customer base and order frequency, with orders reaching a record 13 million for the quarter.
Additionally, our brand had a market leading Net Promoter Score (“ NPS ”) of 66 for the three months ended March 31, 2021 according to the company’s internal reporting and has been named Turkey’s favorite e-commerce brand several times by Mediacats’…
Additionally, our brand had a market leading Net Promoter Score (“ NPS ”) of 66 for the three months ended March 31, 2021 according to the company’s internal reporting and has been named Turkey’s favorite e-commerce brand several times by Mediacats’…
Additionally, our brand had a market leading Net Promoter Score (" NPS ") of 66 for the three months ended March 31, 2021 according to the company's internal reporting and has been named Turkey's favorite e-commerce brand several times by Mediacats'…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.