CXApp Inc.
In their words
“Net revenue retention has increased from approximately 98% to 99.3%, continuing to demonstrate our strong retention”
“Our net retention rate reached 100%, up significantly from 73% in 2023 showing a reduced churn and just our expansion within our existing customer base”
“Our NRS stands at a 106%, which is a significant increase from previous year, about a 43% increase year-over-year, indicating strong client retention”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (13)
CXApp Inc reported net revenue retention of 99.3% in Q2 2026, demonstrating strong customer loyalty and product stickiness.
Net revenue retention: 99.3% (Q2 2026) — “Net revenue retention has increased from approximately 98% to 99.3%, continuing to demonstrate our strong retention”
Net revenue retention: 98% (Q1 2026) — “Our NRR improved to 98% in Q1, up 12 percentage points year-over-year from 86% in Q1 2025”
Net revenue retention: 101% (2024) — “Net Revenue Retention (NRR): 101% from 73%- higher recurring revenue retention”
Net revenue retention: 100% (FY2024) — “Our net retention rate reached 100%, up significantly from 73% in 2023 showing a reduced churn and just our expansion within our existing customer base”
Net revenue retention: 106% (Q3 2024) — “Our NRS stands at a 106%, which is a significant increase from previous year, about a 43% increase year-over-year, indicating strong client retention”
Net revenue retention: 105% (Q2 2024) — “the net retention rate from last year to now is 105%, which is trending really positively, and this is really driven by those five renewals and the record expansion deal”
Churn: 3% (2023) — “we have an average quarterly customer churn rate of less than 3% for the year ended December 31, 2023.”
Net revenue retention: 108% (Q1 2024) — “Between January 1 and March 31, 2024, we had a record increase in net retention rate, NRR to 108%”
Churn: 5% (as of December 31, 2022) — “<5% Churn Rate Stats as of December 31, 2022”
Churn: 5% (as of December 31, 2022) — “<5% average quarterly churn rate Stats as of December 31, 2022”
Churn (licensing revenue): 5% (12M ended Dec 31 2022) — “an average five percent (5%) churn rate for licensing revenue”
Churn (licensing revenue): 5% (FY2022) — “an average five percent (5%) churn rate for licensing revenue”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.